Return & Refund Policy
Xestron Life is committed to product quality and customer satisfaction. Please review the following information about order tracking, returns, and refunds.
Order Tracking
After placing an order, you will receive an email with your tracking details when your order is dispatched. If you need help tracking an order, contact Xestron Life through the contact details on our website.
Order Verification
You may receive an automated SMS with a link to verify your order. Please follow the instructions in the message. If the link does not work, contact Xestron Life for assistance.
Returns and Refunds
You may return a product within 10 days of purchase if its packaging has not been opened. If you have opened the packaging and have a concern about the product, please contact us so our team can guide you.
You can return an eligible product in either of these ways:
- Return it to our office: Xestron Office #3, Second Floor, 22-C, Khayaban-e-Ittehaad, Lane 12, Phase 2 Extension, DHA, Karachi, Pakistan.
- Request a courier pickup: Our courier partner can collect the product from your delivery address. Rs 200 will be deducted from the refund for this service.
Once Xestron Life receives the returned product, the eligible refund amount will be sent to your bank account, Easypaisa, or JazzCash account.
If you believe a product has been tampered with, keep the product and its original packaging and contact us for return instructions.
Purchases From Other Sellers
If you bought a Xestron Life product from another website, please follow that website’s return and refund process. If you bought it from a retail store, please contact that store and follow its policy.